Refund Policy
We at Exilis Apparel are committed to ensuring your satisfaction with our products. If you're not completely happy with your purchase, we offer a straightforward refund policy.
Eligibility for Returns
Items must be returned in their original condition, unused, and with all tags attached. Returns should be initiated within a specified period (e.g., 14 days) from the delivery date.
Process for Returns
To start a return, contact our customer service with your order number and the reason for the return. After receiving and inspecting the returned item, we will process your refund to the original payment method.
Responsibility for Return Shipping Costs
The customer typically bears the return shipping costs unless the item is damaged or incorrect upon arrival, in which case Exilis Apparel will cover these costs.
Processing Time for Refunds
Refunds are usually processed within a set number of business days (e.g., 5-7 days) after receiving the returned item.
Customer Service Contact
Should you have any issues or need assistance, our customer service team is ready to help. Please contact us.
We aim to provide a hassle-free shopping experience and appreciate your business with Exilis Apparel.